A message received by e-mail from the NYTimes:
"Thank you for contacting NYTimes.com.
"Thank you for contacting NYTimes.com.
To speak with a Customer Care agent, please call us at
800-698-4637. Please do not press any buttons or respond to any voice prompts.
The automated system will repeat itself once and then connect you with an
agent.
We appreciate your patience."
Not much of a confidence builder.
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