One of so many

Today I was reminded why newspapers can so easily tick off their best customers. I called The New York Times because we did not receive a print copy by 7 AM. The first journey through the voice prompts told me only that I would credit for the missed paper. The next try finally got me to a person who said that the deadline for reporting a missed paper each morning is 6 AM!!!!!!!!!!!! Sorry, nothing I can do I was told. At about 8:30 AM, one of the local delivery managers appeared on our doorstep with a fresh copy of today's paper. I feel good about him and irritated unnecessarily by the Times costing me morning minutes just to be told sorry, can't help you. There are important dots there that badly need connecting.